Health Care Access Now (HCAN) requests that its partnered Care Coordination Agencies (CCA) commit to the following:

  • Ensure that Community Health Workers (CHWs) have been certified through an approved Ohio Board of Nursing program within the first year of employment.
  • Deploy CHWs full- or part-time at a minimum of 0.5 Full Time Equivalency (FTE). 
  • Provide CHWs with supervision, participating in both supervisor and CHW training and continuing education.
  • Maintain fidelity to the Pathways Community HUB Institute(SM) Model (PCHI(SM) Model).
  • CHWs should provide community-based care coordination to 30-40 active program participants living in Hamilton, Butler, Warren, or Clermont counties.
    • Enroll program participants in the PCHI(SM) Model through in-person meetings to assess social needs and social risks.
    • Conduct monthly visits to open and work through pathways.
    • Complete health and social services pathways to address participant needs.
    • Track progress through ongoing documentation in the PCHI(SM) Model data system.
  • Provide each CHW and supervisor with secure internet-enabled devices (computer or tablet) and PCHI(SM) Model licenses.
  • Ensure timely data entry into the PCHI(SM) Model data system, which enables reporting to funders.
  • Respond to requests for documentation from the PCHI(SM) Model as need to maintain compliance.

CCA Onboarding Process

  1. Submit the application, which will be reviewed by HCAN staff.
  2. Selected applicants will be invited for an interview with key HCAN staff.
  3. If approved for selection, applicants will be notified and sent a PCHI(SM) Model contract/Business Associate Agreement.
  4. Talbert House IT will ensure all contracted CCAs’ devices (phones, tablets, desktops, laptops) are password protected, encrypted, and meet Health Insurance Portability and Accountability Act (HIPAA) standards.
  5. CHW(s) and Supervisor(s) attend PCHI(SM) Model training.